At Bailgate Marketing, we strive to provide high-quality services and products that meet our customers’ needs. However, if you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and obligations.

1. Refund Eligibility

• Service Refunds: Refunds for services will be considered on a case-by-case basis. To be eligible for a refund, you must contact us within 14 days of the service delivery date and provide a detailed explanation of your dissatisfaction.
• Product Refunds: Refunds for products are available within 14 days of purchase, provided the product is unused and in the same condition that you received it. The product must also be in the original packaging.

2. Non-Refundable Items

• Digital Products: All sales of digital products, such as downloadable software and digital content, are final and non-refundable.
• Customized Services: Services that have been customized to your specifications are not eligible for a refund unless there is a significant issue with the quality of the service provided.
• Sale Items: Items purchased on sale or with a discount are non-refundable.

3. Refund Process

• Initiate a Refund: To initiate a refund, please contact our customer service team at [Email Address] with your order number, the reason for the refund request, and any supporting documentation or evidence of the issue.
• Approval Process: Once we receive your request, we will review it and notify you of the status of your refund. If your request is approved, we will initiate a refund to your original method of payment.
• Processing Time: Refunds will be processed within 14 days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Partial Refunds

• Eligibility for Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as for products that are returned with obvious signs of use or services that have been partially completed.
• Calculation: Partial refunds will be calculated based on the proportion of the service or product that remains unused or unconsumed.

5. Exchanges

• Product Exchanges: If you receive a defective or damaged product, you may request an exchange instead of a refund. To request an exchange, please contact us at [Email Address] with your order number and details of the issue.
• Service Revisions: If you are not satisfied with a service, we may offer a revision or adjustment to address your concerns before considering a refund.

6. Shipping

• Return Shipping: For product returns, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
• Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.